You may experience delays when downloading files, images, or videos. This is usually a result of the following:


  • Inadequate bandwidth 
  • Delay due to sluggish internet speeds
  • Background apps and processes may be using bandwidth on your network that is limiting the download speed

* Ensure that any apps or processes such as OneDrive, Whatsapp backups, or anything similar are closed while waiting for the download to complete.

  • Other users on your home network may be using the bandwidth which will affect your download speed


If possible, leave any backups or downloads to a time where you and other users are not using the internet. An ideal time for backups or downloading is overnight.